How long will it take for my provider to refill my medication?
The response time for refills may vary depending on the availability of the provider. Notify us at least three days before running out of medication to allow time for us to process your request.
Can I get a prescription?
Teladoc Health does not guarantee prescriptions. It is up to the provider to recommend the most appropriate treatment. Our providers do not issue prescriptions for substances controlled by the DEA or non-therapeutic and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc Health providers.
How are prescriptions sent to the pharmacy?
Teladoc Health does not dispense prescription drugs. If your provider prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.
Will I be contacted by Teladoc Health when my prescription is ready?
Teladoc Health will send you an email when your prescription is submitted. We suggest contacting your selected pharmacy to confirm when your prescription will be ready.
Can you prescribe antibiotics?
Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our providers will only write prescriptions in instances where such medication is absolutely necessary.
Can you refill my routine medications?
To refill a prescription, you must see your provider once every 3 months. If it has been more than 90 days since your last visit, you will need to schedule an appointment to see a provider. However, if it has been less than 90 days and a refill is needed, we can assist you.
Certain medications are prohibited on our platform, including, but not limited to, substances controlled by the DEA; experimental drugs; medications for hair loss, erectile dysfunction, and appetite suppression; and Plan B. If calling for a refill, be sure to have the full details of the medication available at the time you speak to the provider. (Having the pill bottles with you or uploading a picture will be most effective.)