When should I choose Mental Health services?
How do I schedule a Mental Health visit?
What should I expect during my visit?
What types of mental health professionals can prescribe medications?
Can I talk to the same therapist/psychiatrist every time?
How do you match me with the right mental health professional?
Will Teladoc Health follow up with each visit?
How much does a typical visit cost?
What should I do if I need to cancel my mental health visit?
When should I choose Mental Health services?
If you’re overwhelmed, not feeling like yourself, confused about a personal situation, or experiencing anxiety or depression, we can help.
Mental Health services allow you to schedule a visit with a licensed therapist or to schedule an appointment with a board-certified psychiatrist for help managing medications or more serious diagnoses.
Therapists and psychiatrists are available for appointments seven days a week from 7 a.m. to 9 p.m. Visits can take place wherever you are most comfortable, by phone or video. Visits with a therapist only last as long as you feel you need them.
How do I schedule a Mental Health visit?
Visit Teladoc.com or use the Teladoc Health app to schedule a Mental Health visit. You can choose a therapist or psychiatrist who fits your needs. You can also select a time or times that work best for you. You can have your visit within three to seven days of confirmation.
Please note: Before your visit, you will be asked to complete a brief mental health questionnaire. This will help your therapist or psychiatrist understand where you are and how you’re feeling.
What should I expect during my visit?
You will have a conversation with the mental health professional just as if you were at their office. We’re here to make you feel comfortable and heard.
What types of mental health professionals can prescribe medications?
Therapists provide therapy services aimed at increasing insight and gaining coping tools and they cannot prescribe medication. Psychiatrists can prescribe medications, they will assess a person’s symptoms then prescribe medication(s) to support managing symptom(s). However, in accordance with federal regulations, our psychiatrists cannot prescribe certain kinds of medications including ones that require in-person care and ongoing monitoring, for example benzodiazepines.
You can use our services for therapy or guidance or to obtain other medications. However, if you are currently taking any of these drugs, we cannot prescribe refills.
Examples of the types of medications we can prescribe include antidepressants, anxiolytics/sedatives/hypnotics, some medications for ADHD, chemical dependency adjuncts, monoamine oxidase inhibitors, and others.
Can I talk to the same therapist/psychiatrist every time?
Yes. You can see the same specialist throughout your treatment.
How do you match me with the right mental health professional?
When you schedule a visit, we will ask you questions about your preferences for your mental health professional. We will also ask you questions about what your specific needs are. You will be able to choose from a selection of matching provider profiles, which will display information including gender, language and specialties.
Will Teladoc Health follow up with each visit?
Teladoc Health providers use the secure member message center after each visit to share a summary of the visit. If you and your provider decide to schedule another visit, he or she will schedule that through the message center as well. Our licensed nursing staff may also reach out to you directly by phone after your visits to follow up if needed.
How much does a typical visit cost?
The cost of a Teladoc Health visit varies, depending on the type of care you are requesting and your health plan design. Mental Health therapist visits can be as low as $0 per visit with insurance. Please refer to your welcome letter or call us at 1-800-Teladoc to confirm pricing prior to requesting a visit.
Teladoc Health accepts all major credit cards and PayPal. Teladoc Health may change pricing at any time for any reason.
Please note: If you do not have access through your benefits or do not have health insurance, you can still use Teladoc Health for General Medical, Dermatology, Mental Health, Nutrition, and Back and Joint Care Therapy.
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What should I do if I need to cancel my mental health visit?
You can cancel your visit on Teladoc.com or the Teladoc mobile app. After logging in to your account, navigate to your "Upcoming Visit” details, found on the homepage. There you will see a “Cancel Visit” button, which you can click to cancel your visit. If you have any immediate issues or questions, please call 1-800-Teladoc for assistance.