When should I use Teladoc Health’s General Medical services?
Can Teladoc Health handle emergency situations?
Will I talk with a real doctor?
Does the doctor review my medical history before a visit?
Can I request a specific doctor?
How much does a typical visit cost?
Can you refill my routine medications?
Can you prescribe GLP-1 medications for weight loss?
When should I use Teladoc Health’s General Medical services?
You should choose General Medical any time you want to talk to a doctor in minutes about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes and many other illnesses. Doctors are available 24/7 by phone, video or mobile app. Your doctor will diagnose your symptoms and provide a treatment plan, which may or may not include a prescription.
Can Teladoc Health handle emergency situations?
You should not use Teladoc Health if you are experiencing a medical or mental health emergency. In the event of a medical emergency, please call 911.
Will I talk with a real doctor?
Teladoc Health’s doctors are board-certified internists, family doctors, psychiatrists, dermatologists and pediatricians licensed to practice medicine in the U.S. When you request a visit, Teladoc Health will connect you with a doctor licensed in your state or province.
For members living in Canada, Teladoc Health Canadian physicians are board-certified in one or more provinces in internal medicine, pediatrics, emergency care and family medicine.
All of our physicians can diagnose, treat and prescribe medications for common, non-emergency health issues by phone or video.
Does the doctor review my medical history before a visit?
We will ask you to complete a brief medical history prior to requesting your first visit. This is similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through your profile on Teladoc.com or the Teladoc Health app.
Your medical history is stored on Teladoc Health’s HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with a specific focus on chronic illnesses, current medications, allergies and changes in your medical condition.
Can I request a specific doctor?
Depending on your benefits, you may be able to select a specific doctor for your visit. All Teladoc Health doctors are board-certified and state licensed. To become an official Teladoc Health doctor, they go through our credentialing process. All Teladoc Health doctors are thoroughly trained on how to provide the best virtual care experience.
How much does a typical visit cost?
The cost of a Teladoc Health visit varies. It depends on the type of care you are requesting and your health plan design. General Medical visits can be as low as $0 per visit with insurance. Please refer to your welcome letter for more information. You can also call us at 1-800-Teladoc to confirm pricing prior to requesting a visit. The visit fee is charged for each conversation with a doctor.
Teladoc Health accepts all major credit cards and PayPal. Teladoc Health may change pricing at any time for any reason.
Please note: If you do not have access through your benefits or do not have health insurance, you can still use Teladoc Health for General Medical, Dermatology, Mental Health, Nutrition, and Back and Joint Care Therapy.
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Can you refill my routine medications?
When clinically appropriate, Teladoc Health General Medical doctors can renew a 30-day supply of many prescriptions up to twice per calendar year. Certain medication refills are prohibited on our platform, including, but not limited to, substances controlled by the DEA, experimental drugs, and medications for hair loss, erectile dysfunction, appetite suppression (including GLP-1 medications) and emergency contraceptives. If calling for a refill, be sure to have the full details of the medication available at the time you speak to the doctor. (Having the pill bottles with you or uploading a picture will be most effective.)
Can you prescribe GLP-1 medications for weight loss?
GLP-1 medications (including refills) are not available through Teladoc Health General Medical. Urgent care visits are meant to treat acute conditions, like a cold or short-term illness. They are not meant to treat chronic conditions or provide long-term care. Using a GLP-1 medication requires a patient–care provider relationship with regular follow-up and monitoring to ensure that use is safe and effective. We encourage you to discuss your weight loss goals with your Teladoc Health Primary Care provider (if eligible) or regular primary care provider to see if a GLP-1 medication is right for you.