Welcome!
Curious about what this program can offer you? This guide will show you key articles and videos to get you going.
Each resource is meant to support you while you manage diabetes. You may even be familiar with some of these features already! You can always refer to this page to get what you need along your journey.
Start by watching this Diabetes Management Program jumpstart video.
Let’s explore some benefits of the program.
Your blood glucose meter
- How do I get started with my blood glucose meter?
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My meter is all set up, but I have more questions!
Need more technical support to troubleshoot the device? Contact member support.
Your coaching team
Coaches are here to support you on your journey in a variety of ways. You can:
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Schedule a 1:1 coaching session
- We understand that managing diabetes is highly personal and there is not one right way to do it. You are the expert in your life, and we are here to partner with you. Our coaches join you to talk through topics like healthy eating, getting active, checking blood sugar, problem-solving, healthy coping skills, taking medications prescribed by your doctor, and more.
- Learn more with our article The benefits of coaching.
- We are ready when you are! Want to schedule a coaching session? Click here.
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Blood glucose alerts
- If your blood sugar is out of range, a coach will contact you within minutes. This outreach is by text or phone (your choice) and is available 24/7/365.
- Your coaching team will help guide you to get your blood sugar back in range and get you feeling better as soon as possible.
- This support is optional and can be turned off or customized on your online account.
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Message a coach
- Do you have a quick question for a coach? Message our coaching team and you‘ll get a response from a coach within a few business days. This feature is available in our mobile app or your online account.
- Click this link to learn how to message a coach through the app.
Your mobile app
Our mobile app is a great way to connect with your Diabetes program. You can view data from your connected meter, log your food, connect with a coach and more! If you don’t already have the app, start by downloading it from the Apple App Store or Google Play today. Once you are set up on the app, check out these available features:
- Smartwatch integration
- How to track what you eat using the app
- How to view and share your Health Summary Report (HSR)
- How to schedule a personalized coaching session
Your online account
Your online account is another way to get the most out of your Diabetes Program. You can log in here. Like the mobile app, you can set up your Action Plan, schedule a coaching session, personalize your program and review your blood sugar readings.
- How to set up diabetes and heart health coaching alerts
- How to schedule a personalized coaching session
- How to view and share your Health Summary Report (HSR)
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Message a Coach
- Sign in and click “Message a Coach” at the top of the screen.
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Food Logging
- You can access the Food Logging feature here.
You also have access to a complete library of helpful articles, recipes, exercise videos and more. Here you’ll find simple and actionable tips written by experts to help you reach your health goals. You can scroll down to browse topics by category or use the search bar at the top to find what you’re looking for.
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