Connecting fitness trackers with the app

Samsung health (Android)

Apple health (iOS)

Fitbit (iOS and Android)

Google fit (Android)

Samsung health (Android)

• Open the Teladoc Health or Livongo app and scroll to the “steps” card.
  • If no integrations are currently enabled, the home screen card should read “Start tracking your steps.”
  • If other integrations have already been turned on, the steps card will show number of steps, but you can still turn on other integrations by clicking on the card and proceeding to the next step.
• Tap Samsung Health from the options provided.
• Tap Connect.
• Allow Livongo to read data from Samsung Health by moving the “Daily step count trend” and “Step count” toggle switches to the right.
  • This step provides Livongo explicit permission to retrieve step data from the member’s Samsung Health account.
  • Tap Done.
• The app should return to a screen showing that the Samsung Health data has been synced.
• Press back arrow (upper-left corner) to return to the list of integrations.
  • NOTE: Multiple integrations can be turned on at once, so if you stop using one service, Livongo will continue recording your steps from the other. See more on the Hierarchy of Steps.

Apple health (iOS)

1. Open the Teladoc Health or Livongo app and scroll to the “steps” card.
   • If no integrations are currently enabled, the home screen card should read “Start tracking your steps.”
   • If other integrations have already been turned on, the steps card will show number of steps, but you can still turn on other integrations by clicking on the card and proceeding to the next step.
2. Tap on Apple HealthKit from the options provided.
3. Tap Connect.
4. If it is your very first time connecting the Livongo App to HealthKit, you will be presented with the HealthKit app’s access screen.
   • Make sure “read” access is enabled for the Livongo app (toggle to the right).
   • This step provides Livongo explicit permission to retrieve step data from the member’s Apple HealthKit account.
   • Tap Allow.
5. If you have previously connected and then disconnected access to HealthKit, you will need to re-enable “read” access for Livongo by opening the Apple HealthKit app and turning access back on.
   • Open the Health app.
   • Tap Sources tab.
   • Tap Livongo app.
   • Make sure Livongo has read access to Steps (toggle to the right).
   • Return to the Livongo app.
6. The app should return to a screen showing that the Apple Health data has been synced.
7. Tap the back arrow (upper-left corner) to return to the list of integrations.
   • NOTE: Multiple integrations can be turned on at once, so if you stop using one service, Livongo will continue recording your steps from the others. See more on the Hierarchy of Steps.

Fitbit (iOS and Android)

1. Open the Teladoc Health or Livongo app and scroll to the “steps” card.
   • If no integrations are currently enabled, the home screen card should read “Start tracking your steps.”
   • If other integrations have already been turned on, the steps card will show number of steps, but you can still turn on other integrations by clicking on the card and proceeding to the next step.
2. Tap Fitbit from the options provided.
3. Tap Connect.
4. Enter your Fitbit credentials just as you would to log into your Fitbit app or Fitbit dashboard online.
   • Tap Log in.
5. Tap the checkmark to Allow All.
   • This step is providing Livongo explicit permission to retrieve step data from the member’s Fitbit account.
   • Tap Allow.
6. The app should return to a screen showing that the Fitbit data has been synced.
7. Press back arrow (upper-left corner) to return to the list of integrations.
   • NOTE: Multiple integrations can be turned on at once, so if you stop using one service, Livongo will continue recording your steps from the other. See more on the Hierarchy of Steps.

Google fit (Android)

1. Open the Teladoc Health or Livongo app and scroll to the “steps” card.
   • If no integrations are currently enabled, the home screen card should read “Start tracking your steps.”
   • If other integrations have already been turned on, the steps card will show number of steps, but you can still turn on other integrations by clicking on the card and proceeding to the next step.
2. Tap on Google Fit from the options provided.
3. Tap Sync.
4. Tap the Google account you want to sync with.
5. Tap Allow.
   • This step provides Livongo explicit permission to retrieve step data from the member’s Google Fit account.
   • Tap Allow.
6. The app should return to a screen showing that the Google Fit data has been synced.
7. Press back arrow (upper-left corner) to return to the list of integrations.
   • NOTE: Multiple integrations can be turned on at once, so if you stop using one service, Livongo will continue recording your steps from the others. See more on the Hierarchy of Steps.