When should I use Teladoc Health Expert Medical Opinion service?
How do I request an Expert Medical Opinion?
Do I have to travel or collect my own medical records?
How much do Teladoc Health Expert Medical Opinion services cost?
If I use Expert Medical Opinion services, does that mean Health is now my treating physician?
When should I use Teladoc Health Expert Medical Opinion service?
Use the Expert Medical Opinion service when you want:
- Another opinion on your diagnosis or treatment plan
- Help deciding if a surgery is the right path
- Advice and help with a chronic condition
- Specific medical questions answered
- A list of local, in-person specialists
If you need help finding a provider for an in-person visit, we will search our database of medical experts to see if any of our doctors meet your criteria and practice within a distance that works for you. You can request this service on the Teladoc Health mobile app or Teladoc Health website by clicking the “Find Local In-Person Care” button. The team can also offer you questions to ask your treating physician so you feel confident and prepared for the visit.
How do I request an Expert Medical Opinion?
You can request an Expert Medical Opinion on the Teladoc Health app or website or call us at 1-800-Teladoc. Once a case is opened, a member of our clinical team will call you to better understand your needs, determine what types of records need to be collected, and answer your questions about the process.
Do I have to travel or collect my own medical records?
No. We will handle everything for you. All your contact with us is over the phone or online. You do not need to travel or contact your doctor(s) to obtain records, images or other information related to your case.
How much do Teladoc Health Expert Medical Opinion services cost?
If these services are part of your Teladoc Health benefit, the services are at no cost to you or your eligible dependents. Any tests and treatment options recommended by one of our medical specialists are not paid through Teladoc Health. Those payments will depend on the terms of a member’s health insurance coverage. All recommendations from our specialists are completely voluntary.
If I use Expert Medical Opinion services, does that mean Teladoc is now my treating physician?
No. Teladoc Health Medical Experts provide medical information only. These services do not provide medical care, diagnoses or treatments. You will not be a patient of Teladoc Health or of any Teladoc Health expert who reviews your case. These services are only for additional medical insight into your condition. No doctor-patient relationship will be created between you and Teladoc Health or you and a medical expert. Your treating physician is still responsible for your care and all treatment decisions will be made solely between you and your treating physician.