How to join your therapy visit

You can join your scheduled therapy visit through your Teladoc Health account. Follow these simple steps to prepare and join your virtual visit!

Before your visit

• Check your settings
  • If this is your first time using Teladoc Health for therapy, check to make sure your device or computer is set up properly.
  • Check camera and microphone permissions by clicking the lock icon on the left side of the URL bar and allowing access.
  • Open settings on your app, click on the Teladoc Health app, scroll down, and grant permission for the microphone and camera.
  • Make sure your internet connection and Wi-Fi are strong.
  • If you are disconnected during your visit, your therapist will call you at your preferred phone number.
• Don’t forget to complete your assessment

  • Before you can begin your therapy visit, be sure to complete your mental health assessment.

  • You can access the mental health assessment on your Home, Mental Health Home or Connect pages.

Before you can begin your therapy visit, be sure to complete your mental health assessment.

You can access the mental health assessment on your Home, Mental Health Home or Connect pages.

When it’s time for your visit

Before joining your therapy visit, find a quiet and comfortable place where you can speak freely.

• Join your visit through the app
  • Click the “Join” button at your scheduled time.
  • Once you click “Join” you will be sent to a space where you wait until your therapist enters the waiting room.
  • It may take some time to get into the waiting room, but your provider will let you in.
  • You can message your therapist through the chat if they do not let you into the room within 5 to 10 minutes. If you no longer want to wait, you can cancel the visit and select Waited too long for the provider to join.”

 

• • If you are still having trouble joining your visit, you can reach out to our Member Support team:
    • • Teladoc Health: 800-835-2362
      • Livongo and myStrength: 800-945-4355 or email [e-mail]